Difficult Conversations: How to Discuss What Matters Most

[PDF] Difficult Conversations: How to Discuss What Matters Most

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 

· Start a conversation without defensiveness 

· Listen for the meaning of what is not said 

· Stay balanced in the face of attacks and accusations

· Move from emotion to productive problem solving

Product details

• Paperback: 352 pages
• Publisher: Penguin Books; Anniversary, Updated edition (November 2, 2010)
• Language: English
• ISBN-10: 9780143118442
• ISBN-13: 978-0143118442
• ASIN: 0143118447
• Reference : Read or Download

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